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Advice Pool - It's Time To Look At Our Attitude And How It Affects Our Customer Service
There are a few things in life that must have other things working with them to work right.
Let’s take baseball for example. Baseball is a great sport and a great game. There are many elements to making it “America’s Pas
Let’s take baseball for example. Baseball is a great sport and a great game. There are many elements to making it “America’s Pas
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
time”, however there is one above all others.
Gravity.
You cannot play baseball without gravity. It just does not work. It wouldn’t be baseball; it would be nothrowball, or nohitball or even nowayball.
Great Customer S
Gravity.
You cannot play baseball without gravity. It just does not work. It wouldn’t be baseball; it would be nothrowball, or nohitball or even nowayball.
Great Customer S
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
rvice is like that too. You cannot have a great Customer Service Team without a Great Attitude.
You can hire all the people you want, train them till they can spout whole passages from the company manual verbatim, and on
You can hire all the people you want, train them till they can spout whole passages from the company manual verbatim, and on
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
request sing the company fight song in a booming voice.
You cannot train Attitude, cannot buy Attitude and cannot force Attitude.
It’s one of those internal self actualizing things that need to come from the inner pers
You cannot train Attitude, cannot buy Attitude and cannot force Attitude.
It’s one of those internal self actualizing things that need to come from the inner pers
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
n.
You can ask someone to examine their Attitude though.
“I don’t like your Attitude!”
“You have a poor Attitude!”
“You’d better change your Attitude if you want to stick around here!”
“With an Attitude like that, yo
You can ask someone to examine their Attitude though.
“I don’t like your Attitude!”
“You have a poor Attitude!”
“You’d better change your Attitude if you want to stick around here!”
“With an Attitude like that, yo
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
u won’t last long!”
I have used those very same words on occasion to address co-workers, relatives and my dogs. It did not work on any of them, especially the dogs.
It’s because most peoples Attitudes are constantly swa
I have used those very same words on occasion to address co-workers, relatives and my dogs. It did not work on any of them, especially the dogs.
It’s because most peoples Attitudes are constantly swa
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
ing and changing with external and internal pressures. If I were running a Customer Service Department today, I would hand everyone a 3x5 card with the definition of what I would call a Great Attitude on one side and the
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
company Mission Statement on the other. I would ask everyone to post this card near their workspace and read the Attitude definition frequently.
I would then hand them another 3x5 and on this card ask them to write the
I would then hand them another 3x5 and on this card ask them to write the
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
op 3 goals they would like to accomplish this year, and to place that card next to the Attitude card where they could be read by them frequently.
By putting reminders in front of them and attaching it to a personal goal,
By putting reminders in front of them and attaching it to a personal goal,
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
we have a powerful tool to focus our Customer Service Professionals on what matters most. Their Attitude and what they can obtain with it.
As leaders in our Departments, we monitor Attitudes very closely, and intervene
As leaders in our Departments, we monitor Attitudes very closely, and intervene
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
hen it is apparent that there needs to be an adjustment made. We must first realize the adjustment comes from within. No amount of cajoling, teasing or threatening will cause a behavioral difference if that person has mad
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
up their mind to continue with a poor Attitude.
What helps is to ask them self-examining questions about their Perspective so that they can use it to change their Attitude.
Here are some examples you might want to use.
What helps is to ask them self-examining questions about their Perspective so that they can use it to change their Attitude.
Here are some examples you might want to use.
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
“I’ve noticed that you are not yourself lately, is there something going on?” (The all time greatest leading question)
“When I want to point out to someone else how to have a great Attitude, I use you as an example. It
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
appears something has changed and caused a shift in your Attitude. Could you tell me about it?”
“If there were one thing that has changed in your life the past 30 days, would you say it was your _________, your ________
“If there were one thing that has changed in your life the past 30 days, would you say it was your _________, your ________
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
or your Attitude? And Why?”
“During our time working together, I have always admired your Attitude. It has been the one ingredient that has caused you to excel in your department. Why has that changed?”
Once you ask the
“During our time working together, I have always admired your Attitude. It has been the one ingredient that has caused you to excel in your department. Why has that changed?”
Once you ask the
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
e questions, you need to just shut up, let the other person talk.
Some people might require you to draw them out a little more, if they are an indirect personality and little on the internalization side, to get the dialo
Some people might require you to draw them out a little more, if they are an indirect personality and little on the internalization side, to get the dialo
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
g flowing.
Eventually, they will tell you or give you the clue you need to diagnose and help that person realize a change in their Perspective and cause a change in their Attitude.
This is not to be confused with extern
Eventually, they will tell you or give you the clue you need to diagnose and help that person realize a change in their Perspective and cause a change in their Attitude.
This is not to be confused with extern
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
l Motivation! (Drill Instructor Style) That is a whole “‘nother level of communication,” on a much more personal level.
And actually, when you examine the cause and effects, it really the same. They are just asking you t
And actually, when you examine the cause and effects, it really the same. They are just asking you t
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
o examine your Attitude very quickly and making sure that you have the correct Attitude at all times Sir!
That is what is called “Applied Motivation.”
It’s applied whenever, wherever needed in a manner that is efficient
That is what is called “Applied Motivation.”
It’s applied whenever, wherever needed in a manner that is efficient
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
and without remorse or recourse.
Our Customer Service Departments run on Attitude. We must monitor closely, intervene and advise when necessary and demand when needed.
Now let’s get back to America’s pastime.
Play Ball
Our Customer Service Departments run on Attitude. We must monitor closely, intervene and advise when necessary and demand when needed.
Now let’s get back to America’s pastime.
Play Ball
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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