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Advice Pool - Internet Software Strategy For Patient Relationship Management and Electronic Medical Billing
Patients increasingly use Internet to research, locate, receive, validate, and complain about doctor's services. Although most health care providers (79%) had cautioned patients about the unreliability of health information
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
on the Internet, 80% of adult Internet users have searched for health or medical information online. In fact, according to a recent survey conducted by Medical Broadcasting Company and Nielsen/NetRatings, two out of three Am
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
ericans turn to the Internet before their doctor visits to research their condition and prepare questions. After their visits, these patients typically do more Internet research to validate what their doctor told them and fin
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
d answers to questions they didn't think to ask.
Multiple surveys show that practices with personal IT services have significant competitive advantage in terms of patient perception. For instance, 75% of U.S. adults would
Multiple surveys show that practices with personal IT services have significant competitive advantage in terms of patient perception. For instance, 75% of U.S. adults would
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
like to schedule their doctor visits via the Internet and receive e-mail reminders. But so few practices offer such services that only 4% of patients use Internet to schedule appointments. Moreover, while 67% of patients woul
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
d like to receive their lab results via e-mail, only 2% currently do. Such large differences between expected and delivered levels of information access must transform into significant differences in service value perception.
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
It behooves the doctors to adopt Internet technology to help patients search for health information online and use it for patient relationship management and practice development.
The first step in achieving this goal is t
The first step in achieving this goal is t
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
o establish website presence. A typical physician's website might have the following content components:
About Practice
- Mission statement - patient-care philosophy
- A short history of th
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
e practice
Office hours
Contact information
Phone numbers
eMail addresses
Location and driving directions
About Physicians
- Credent
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
ials and specialization information about each physician
Hospital affiliations
Patient Corner
- Links to patient education materials
- Patient forms
- App
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
ointment scheduling
Pre-registration
eMail correspondence with physicians
Lab results
Electronic prescription refills
Home monitoring device configuration
Automated
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
health alerts
Personal health records
Electronic Medical Billing
- A list of accepted insurance plans
- FAQ on Billing, e.g., explanation of statement
- A
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
ccount balance
Payment history
A savings-based ROI justification for office automation using a cost-driven metric compares operations costs before and after implementing a technical solution. For insta
A savings-based ROI justification for office automation using a cost-driven metric compares operations costs before and after implementing a technical solution. For insta
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
nce, the national average for staff in a primary-care practice is about five employees per physician. Anecdotal evidence about practices with patient-focused website with integrated EMR shows less than 2.5 employees per phys
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
ician. Yet technology benefits to the practice have evolved from simple automation, to paperless office infrastructure, to patient attraction, to patient retention and loyalty management. Once the patients learn to expect a p
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
atient-focused website with integrated EMR along with interactive Patient Corner, they begin correlating physician's expertise with the degree of office automation and Internet accessibility. It's time to replace the cost-dr
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
iven metric with a revenue-based metric, which measures billing revenue per physician and refocuses the management from savings to profits. Perhaps the greatest impact of technology is still ahead of us, in the area of patien
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
t relationship management and profitable practice development.
References
American Heart Association, “Survey Results: Online Education Program Is Effective Source Of Information For Heart Patients,” MediLexicon, M
References
American Heart Association, “Survey Results: Online Education Program Is Effective Source Of Information For Heart Patients,” MediLexicon, M
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
ay 12, 2007
Joseph A Diaz, et al, “BRIEF REPORT: What Types of Internet Guidance Do Patients Want from Their Physicians?,” J Gen Intern Med. 2005 August; 20(8): 683–685.
David Kesmodel, “As Angry Patients Vent Online, Docto
Joseph A Diaz, et al, “BRIEF REPORT: What Types of Internet Guidance Do Patients Want from Their Physicians?,” J Gen Intern Med. 2005 August; 20(8): 683–685.
David Kesmodel, “As Angry Patients Vent Online, Docto
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
rs Sue to Silence Them,” The Wall Street Journal Online, September 14, 2005
Elaine Zablocki, “Communication: If You Build It …How a top-notch Web site can help expand and enhance your services,” Physicians Practice, May 2007
Elaine Zablocki, “Communication: If You Build It …How a top-notch Web site can help expand and enhance your services,” Physicians Practice, May 2007
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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