Advice Pool - Internet and Businesses Online

First, let me make it absolutely clear that I totally respect Mike Filsaime and I think he is a great Internet Marketer. Maybe I just wanted to get your attention with my headlin

According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product

e or maybe I just want to share with you my personal experience. You be the judge of this.

My simple point today is that often I have attended conferences given by Mike Filsaime

; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

Examples of combination products may in

and he holds the strong conviction of recommending that you do not disclose your email address to any of your customers and that you use a helpdesk system for your customer suppo

lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

rt. I have been in Internet Marketing for a just a short time, and started making money right away, because I did not follow this advice!

Mike Filsaime's advice to not place you

here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe

email address anywhere on your web site and the need for a help desk to do all the customer support may be more appropriate for someone who is pushing clients away with a ten fe

d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

Combination pro

et pole. On the other hand, if you are just starting in the Internet Marketing business and your customers are being sent to a complicated help desk for their smallest question,

ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc

believe you are shooting yourself in the foot.

I receive many emails from potential customers asking me about my self-hypnosis products and wondering if they could help them in

easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi

any way (which of course they can). It takes me less than a minute to send them a friendly response letter and to my complete amazement, often, I have an order of over $150 for

nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically

P3s in my mailbox the next morning. One can easily do the math and realize that being paid $150 for one minute's work (MP3s require no shipping, no handling, no nothing) is defi

and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ

nitely worth the effort.

This illustrates that the #1 need of all human beings is still to be acknowledged, listened to and understood.

Furthermore, too often I myself have had

ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi

to deal with lousy customer service at an anonymous help desk that left me with a bitter aftertaste and often made me unsubscribe altogether from the person's services.

Allow me

ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

Following aspects would a

to share with you an anecdote that boldly illustrates my comment: I was vacationing in Florida (I am originally from Canada) and I was trying to hook-up an internet connection w

dd to the challenges in developing combination products:

Which markets to tap where the combination products can do fairly well?
Which combination prod

th AOL. I got stuck into a loop where the software was telling me I already had an account but when I tried to log into that account it didn't work (ring any bells?). Anyway, I

cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin

called their customer service and had the joy of waiting on hold for over half an hour (and it was way past midnight). When finally a customer representative person from India t

tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen

ok the call, she basically told me in terrible English that the only way to verify my login details was to take a plane and go back to Canada and call her from there!

When answ

t?

As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel

ering any request from your customers, there is nothing better than providing prompt, quality and caring customer service.

I have just received an email from a woman telling me

ping new procedures for reviewing their safety, efficacy and quality.

Professional from academic institutions, pharmaceutical industries, health care indust

hat she had purchased my self-hypnosis recording to lose weight and that she did not see any difference in her weight. On the other hand, she was reporting that her husband who l

y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products

istened to the "Achieving financial success" recording was doing great! My immediate response was to send her a FREE link to download another MP3 that would have her enjoying ex

.

As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de

rcising! This alone can show you the power of a professional and caring costumer service. I know I have happy and returning costumers and this small effort costs me absolutely n

elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

Companies that provide selfless information through particip

othing.

In conclusion, my brief experiences tell me that until you are a big Internet marketer, providing quality costumer service will pay you back more than you can even count

tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.advicepool.org.ua/article/67765/advicepool-Internet-Marketing-Customer-Service-Mike-Filsaime-Is-Wrong.html">Internet Marketing Customer Service: Mike Filsaime Is Wrong!</a>

BB link (for phorums):
[url=http://www.advicepool.org.ua/article/67765/advicepool-Internet-Marketing-Customer-Service-Mike-Filsaime-Is-Wrong.html]Internet Marketing Customer Service: Mike Filsaime Is Wrong![/url]

Traditional forms of out-of-home advertising have become drab, static, and prone to ad-blindness. See how digital signage is changing that, and taking over the world of out-of-home marketing and retailing all over the world.

No businessman takes joy in making money on other peoples misfortune such as a devastating hurricane during the 2005 Atlantic tropical hurricane season. However, a smart business or corporate image program which specializes in branding

The blogosphere has thousands on people happy to give you feedback on your chosen niche which can prove invaluable with your product creation and online marketing plan.

Tags

Links

Advice Pool - Internet Marketing Customer Service: Mike Filsaime Is Wrong!

Related Articles: